This Agreement was last modified on 20th Mar 2025
We offer a variety of shipping services. However, as our current business primarily serves customers in North America, the default shipping carrier on our website is USPS, and shipping costs are calculated based on USPS rates. If you are a customer from other countries or areas of the world, please contact our customer service so we can better assist you.
Our orders are shipped from China. Each order takes 1-2 days to process (including packing and transportation to the shipping port), after which it enters the international shipping phase. The entire shipping process is expected to take 10-12 business days to deliver the goods to you. If you have any further questions or need assistance, feel free to contact our customer service team.
Taking USPS as an example, after you place an order, it will take 1-2 days for processing (including packing and transportation to the shipping port). You will automatically receive the tracking number from USPS, which can be entered on the USPS official website to track the shipping progress of your order.
Yes, in order to provide you with better service and make it more convenient to check your order and other information, we strongly recommend that all customers register for a "hu-achai" account before purchasing our products. Your personal information will be securely protected, so there is no need to worry.
You can choose to pay directly on the product page or add the item to your cart and check out later. Once the payment is completed, the order will be considered “successfully placed.”
“Hu-achai” is happy to provide customized services for all types of customers. Simply contact our customer service team or click “Contact Us,” and our customer service manager will offer a solution tailored to your needs.
Yes, all the products we offer are 100% authentic and sourced from China. We are committed to providing customers with high-quality, genuine toy products, ensuring that the items you purchase are reliable and authentic. If you have any questions or need further verification, please feel free to contact our customer service team.
If you need to cancel your order, please contact our customer service during the “processing stage” after placing the order. They will assist you in canceling the order. If the order has already entered the international shipping stage, we regret to inform you that we cannot accept cancellations at this or subsequent stages, as the goods can no longer be recalled.
Our customer service team is always ready to assist you. We will address your concerns as soon as possible during business hours. Simply click “Contact Us,” fill in your information and describe your issue, and we will handle it promptly.
First of all, we sincerely apologize for the inconvenience caused and the delay in your valuable time. However, we kindly ask for your understanding : due to limitations in manufacturer craftsmanship and quality control, imperfections such as color discrepancies, fading, and injection molding marks are unavoidable. We do not support returns or refunds for issues that are not related to factory defects (such as broken or missing parts). In the event of a factory defect, please contact our customer service, and we will provide a full-value voucher or a replacement service.